We want you to love your Atelier Mar pieces. In case you decide to make a return, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (no marks, stains or perfumes) with tags, and in its original packaging if possible. Swimwear items must have the hygiene label intact. Please try them on over underwear. You’ll also need the receipt or proof of purchase to be eligible for a return.
To start a return, fill out the Return Form and select the reason for return. The postage cost is the responsibility of the customer except for defective or damaged items.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions at customerservice@ateliermar.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
We cannot accept items of swimwear that have had the hygiene label removed.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
ATELIER MAR
