Where We Ship
We currently ship to:
If your location isn’t available at checkout, please contact us at customerservice@ateliermar.co.uk.
Order Processing Times
All Atelier Mar orders are processed within 1–2 working days. During collection launches or promotional periods, processing may extend to 3 working days.
Processing time = the period between placing your order and handing it to the carrier.
Delivery Timeframes
Delivery time begins after dispatch and varies by destination:
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UK Standard Delivery: 2–4 working days
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UK Express Delivery: 1–2 working days
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International Standard Delivery: 5–10 working days
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International Express Delivery: 3–5 working days
Delivery estimates may vary due to carrier delays, customs checks, remote-area postcodes, or bank holidays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected service. Every product has a clearly defined shipping cost or free‑shipping option, as required by Shop App and Google Merchant Center.
Tracking & Delivery Updates
Once your order ships, you’ll receive a tracking link via email and through Shop App. You can follow your parcel in real time and receive delivery notifications.
Please ensure your shipping address is correct.
Atelier Mar is not responsible for delays or lost parcels caused by incorrect or incomplete addresses.
If a parcel is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).
Missed Deliveries & Collection Points
If a delivery attempt fails, carriers may redirect your parcel to a local collection point. Please follow the carrier’s instructions to retrieve your parcel before it is returned to us.
International Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees. These charges are determined by your country’s customs authority and are not included in Atelier Mar’s shipping fees unless explicitly stated.
Lost, Delayed, or Damaged Parcels
If your parcel is delayed, lost, or arrives damaged, please contact us within 7 days of delivery or expected delivery. We will assist you in filing a claim with the carrier and arranging a replacement where applicable. Lost or damaged goods are treated differently from “change of mind” returns under UK consumer law.
Contact Us
For any shipping questions, please reach out to: customerservice@ateliermar.co.uk
